BackWe understand that sometimes life happens, and you need to cancel your Trifecta deliveries. Here’s how you can do it.
How to Cancel:
- Contact Us: You can cancel anytime by reaching out to our customer support team:
- Phone: (530) 564-8388
- Email: info@trifectanutrition.com
- Live Chat: Available in the bottom right-hand corner of your screen.
- Support Hours: Phone and Chat support are available 7 days a week, from 8:00 AM to 5:00 PM PT.
What You Need to Include:
- When you contact us, please include:
- Your name
- The subscription number or email address associated with your account
- A statement that you wish to cancel your subscription
- Any feedback to help us improve
Cutoff Time:
- Weekly Cutoff: To avoid the next automated order, make sure to cancel before Friday at 11:59 PM PT. (The Friday prior to the scheduled delivery).
- After Cutoff: If you cancel after the cutoff time, the week's order is already processing and cannot be canceled. You will receive that delivery, but no further charges or deliveries will occur after that.
- Weekly Reminders: We email a reminder to update your following week’s order every Wednesday.
Skipping Deliveries:
- No need to cancel if you just need to skip one or more deliveries! You can skip up to 4 weeks by giving us 7 days’ notice or using the My Account section.
We’re also here to help with any preferences, changes in food types, delivery schedules, or shipping issues. Thank you for being part of our family!
– Team Trifecta
